SUPPORT TRANSMISSION // 002BACKLOOPERS HELP DESK
SIGNAL SUPPORT // 002

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WAY THROUGH?

Everything you need to know about moving, progressing, and troubleshooting Backloopers.

RELEASE STATUS // ANDROID IN DEVELOPMENT

The public Android release has not launched yet. Support information may be updated as the final release is prepared.

GAME CONTROLS

Backloopers is designed around quick mobile gestures while your character runs forward through the corridors.

  • Swipe left or right: Select a direction when you reach a fork.
  • Swipe up: Jump over hazards.
  • Swipe down: Slide beneath obstacles.
  • Two-finger tap: Pause during a run.

Some environments limit side-to-side controls. For example, wide rooms permit jumping and sliding without left/right veering, and breakrooms disable the run gestures.

PROGRESSION & SAVES

WHAT DO VHS TAPES DO?

Recover VHS tapes during runs and use them to purchase permanent upgrades between attempts. Your record distance, recovered tapes, discoveries, achievements, and unlocked collectibles are part of your progression.

WHERE ARE MY ALMOND WATER CANS?

Open the in-game Archive to view your can collection. New edition signals appear as you discover the related areas; rarer cans are tied to achievements.

HOW DO I RESET PROGRESS?

The in-game Settings / Reset section includes a full progress reset. This clears saved tapes, upgrades, records, achievements, and archive discoveries. This cannot be undone.

TROUBLESHOOTING

THE GAME LOOKS SLOW OR CHOPPY

Try the in-game settings to adjust graphics quality or visual effects. Close unused apps and restart the game if performance drops during a long session.

THE CONTROLS DON'T RESPOND

Make sure you are in an active run, rather than a breakroom, pause menu, or other overlay. Left and right swipes only choose directions when the game presents a fork.

MY PROGRESS IS MISSING

Confirm you did not use the full reset option or clear the app's local data. Avoid uninstalling the game before you have confirmed how your release version manages saved progress.

REWARDED ADS

Optional rewarded features may require an internet connection in releases where ads are enabled. Rewarded ad availability can vary, and no ad is required to browse this website.

CONTACT SUPPORT

For a bug report, please include your device model, Android version, what happened, and steps to reproduce the issue. Screenshots can help.

SUPPORT EMAIL

support@backloopers.com

This is the planned support address. The mailbox must be activated before the site goes live.

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